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Studies in Conversational UX Design

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Cover of 'Studies in Conversational UX Design'

Table of Contents

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    Book Overview
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    Chapter 1 Conversational UX Design: An Introduction
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    Chapter 2 Adapting to Customer Initiative: Insights from Human Service Encounters
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    Chapter 3 Safety First: Conversational Agents for Health Care
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    Chapter 4 Conversational Agents for Physical World Navigation
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    Chapter 5 Helping Users Reflect on Their Own Health-Related Behaviors
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    Chapter 6 Teaching Agents When They Fail: End User Development in Goal-Oriented Conversational Agents
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    Chapter 7 Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice
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    Chapter 8 Conversational Style: Beyond the Nuts and Bolts of Conversation
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    Chapter 9 A Natural Conversation Framework for Conversational UX Design
Attention for Chapter 2: Adapting to Customer Initiative: Insights from Human Service Encounters
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