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Timeline
Chapter title |
Postal Service in the Nineties
|
---|---|
Chapter number | 18 |
Book title |
The Service Productivity and Quality Challenge
|
Published by |
Springer, Dordrecht, January 1995
|
DOI | 10.1007/978-94-011-0073-1_18 |
Book ISBNs |
978-9-40-104036-5, 978-9-40-110073-1
|
Authors |
Jess S. Boronico, Michael A. Crew, Paul R. Kleindorfer |