Chapter 1 The Need for New Higher Education Management Practices and Metaphors

Chapter 2 Do Industrial Approaches to Quality Management And Performance Indicators Work for Higher Education?

Chapter 3 Higher Education Management and University Culture

Chapter 4 Rethinking Learning in the 21st Century

Chapter 5 The Funding of Higher Education in England

Chapter 6 Managing E-Xpectations

Chapter 8 A System Dynamics Approach to Improving an Advising System For Business School Undergraduates

Chapter 9 Enhancing the Student Experience

Chapter 10 Web-Based Learning Environments

Chapter 11 Making a Bed to Lie in

Chapter 12 An Operational Research Technique for the Formulation of Higher Education Institutional Strategy and Future Directions

Chapter 13 Challenging Custom and Practice in Course Design

Chapter 14 Formalization of Models and Strategies for Diversity Management in a Multiethnic and Multicultural School 1

Chapter 15 Operations Research Applications in Higher Open and Distance Learning Systems

Chapter 16 Library Operational Research