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| Chapter title |
W–Z
|
|---|---|
| Chapter number | 18 |
| Book title |
Call Center Lexikon
|
| Published by |
Gabler, January 2008
|
| DOI | 10.1007/978-3-8349-9600-8_18 |
| Book ISBNs |
978-3-83-490594-9, 978-3-83-499600-8
|