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| Chapter title |
Management der Servicequalität im Communication Center der Advance Bank
|
|---|---|
| Chapter number | 2 |
| Book title |
Exzellenz im Dienstleistungsmarketing
|
| Published by |
Gabler Verlag, January 2002
|
| DOI | 10.1007/978-3-322-82393-9_2 |
| Book ISBNs |
978-3-32-282394-6, 978-3-32-282393-9
|
| Authors |
Kirsten Schrick, Michael Walterspiel, Bernhard Weinlich |