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| Chapter title |
Analyse des Systemverhaltens
|
|---|---|
| Chapter number | 6 |
| Book title |
Callcenter – Analyse und Management
|
| Published by |
Springer Gabler, Wiesbaden, January 2017
|
| DOI | 10.1007/978-3-658-18309-7_6 |
| Book ISBNs |
978-3-65-818308-0, 978-3-65-818309-7
|
| Authors |
Alexander Herzog, Herzog, Alexander |