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Chapter title |
Optimierungsstrategien
|
---|---|
Chapter number | 8 |
Book title |
Callcenter – Analyse und Management
|
Published by |
Springer Gabler, Wiesbaden, January 2017
|
DOI | 10.1007/978-3-658-18309-7_8 |
Book ISBNs |
978-3-65-818308-0, 978-3-65-818309-7
|
Authors |
Alexander Herzog, Herzog, Alexander |