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| Chapter title |
Cases Three and Four: Launch Pads and Landing Strips — Full Circle Navigates Two Newcomers to South Africa’s BPO Industry
|
|---|---|
| Chapter number | 8 |
| Book title |
South Africa’s BPO Service Advantage
|
| Published by |
Palgrave Macmillan UK
|
| DOI | 10.1057/9781137474056_8 |
| Book ISBNs |
978-1-349-69273-6, 978-1-137-47405-6
|
| Authors |
Willcocks, Leslie P., Lacity, Mary C., Craig, Andrew |