↓ Skip to main content
What is this page? Embed badge

South Africa’s BPO Service Advantage

Overview of attention for book
Cover of 'South Africa’s BPO Service Advantage'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 The Global BPO Market: South Africa in Context
  3. Altmetric Badge
    Chapter 2 Country Attractiveness: International Comparisons
  4. Altmetric Badge
    Chapter 3 South Africa BPO: Performance and Prospects 2011–18
  5. Altmetric Badge
    Chapter 4 In Their Own Words
  6. Altmetric Badge
    Chapter 5 South Africa BPO Case Studies: An Overview
  7. Altmetric Badge
    Chapter 6 Case One: British Gas Selects WNS South Africa for Call Centre Services
  8. Altmetric Badge
    Chapter 7 Case Two: From Down Under to Over Yonder — iiNet and Merchants
  9. Altmetric Badge
    Chapter 8 Cases Three and Four: Launch Pads and Landing Strips — Full Circle Navigates Two Newcomers to South Africa’s BPO Industry
  10. Altmetric Badge
    Chapter 9 Case Five: TalkTalk and CCI Transform a Supplier into a Partner
  11. Altmetric Badge
    Chapter 10 Case Six: Radiant Law Rethinks Legal Services
  12. Altmetric Badge
    Chapter 11 Case Seven: The Value of South Africa’s Shared Service Centres
  13. Altmetric Badge
    Chapter 12 Lessons and Conclusions
Attention for Chapter 11: Case Seven: The Value of South Africa’s Shared Service Centres
Altmetric Badge

Citations

dimensions_citation
7 Dimensions
Summary Dimensions citations
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Chapter title
Case Seven: The Value of South Africa’s Shared Service Centres
Chapter number 11
Book title
South Africa’s BPO Service Advantage
Published by
Palgrave Macmillan UK
DOI 10.1057/9781137474056_11
Book ISBNs
978-1-349-69273-6, 978-1-137-47405-6
Authors

Willcocks, Leslie P., Lacity, Mary C., Craig, Andrew

View on publisher site

This page is provided by Altmetric.