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Quality in the 21st Century

Overview of attention for book
Cover of 'Quality in the 21st Century'

Table of Contents

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    Book Overview
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    Chapter 1 Quality: From Past Perfect to Future Conditional
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    Chapter 2 Importance of Data Quality for Analytics
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    Chapter 3 The Future of Quality: Strategy, Leadership and an Opportunity to Improve Quality of Life on a Global Scale There to Be Seized or Lost
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    Chapter 4 Common Sense, Use the Right Tool for the Job
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    Chapter 5 Development of Strategic Quality Metrics for Organizations Using Hoshin Kanri
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    Chapter 6 Customer Experience Driving Quality Transformation
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    Chapter 7 The Role of Learning and Exploration in Quality Management and Continuous Improvement
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    Chapter 8 The Efficienti: Quality Professionals of the Twenty-First Century
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    Chapter 9 Final Thoughts
Attention for Chapter 6: Customer Experience Driving Quality Transformation
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