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Chapter title |
Queueing system of the service industry — a TQM approach
|
---|---|
Chapter number | 70 |
Book title |
Total Quality Management
|
Published by |
Springer, Dordrecht, January 1995
|
DOI | 10.1007/978-94-011-0539-2_70 |
Book ISBNs |
978-9-40-104240-6, 978-9-40-110539-2
|
Authors |
M. F. Ramalhoto, Ramalhoto, M. F. |