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The DNA of Customer Experience

Overview of attention for book
Overall attention for this book and its chapters
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Mentioned by

wikipedia
3 Wikipedia pages

Readers on

mendeley
105 Mendeley
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Title
The DNA of Customer Experience
Published by
Palgrave Macmillan UK, May 2007
DOI 10.1057/9780230210813
ISBNs
978-0-230-50000-6, 978-1-349-35237-1, 978-0-230-21081-3, 978-0-230-57864-7, 978-0-230-21080-6
Authors

Shaw, C., Shaw, Colin

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 105 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
New Zealand 2 2%
Malaysia 1 <1%
Unknown 102 97%

Demographic breakdown

Readers by professional status Count As %
Student > Master 19 18%
Student > Bachelor 12 11%
Student > Ph. D. Student 8 8%
Lecturer 7 7%
Student > Postgraduate 7 7%
Other 21 20%
Unknown 31 30%
Readers by discipline Count As %
Business, Management and Accounting 36 34%
Economics, Econometrics and Finance 12 11%
Engineering 6 6%
Social Sciences 3 3%
Arts and Humanities 3 3%
Other 13 12%
Unknown 32 30%