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Engaging Public Sector Clients

Overview of attention for book
Cover of 'Engaging Public Sector Clients'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction: Client Co-production of Public Services
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    Chapter 2 The Co-production Concept
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    Chapter 3 Clients in the Public Sector
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    Chapter 4 Legal Compliance, Regulation, and Co-production
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    Chapter 5 Theoretical Constructs and Methodology
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    Chapter 6 Postal Service Customers as Co-producers
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    Chapter 7 Long-term Unemployed People as Co-producers
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    Chapter 8 Taxpayers as Co-producers
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    Chapter 9 Client Co-production: An Exchange Perspective
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    Chapter 10 Managing for Client Co-production
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    Chapter 11 Implications
Attention for Chapter 3: Clients in the Public Sector
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