Engaging Public Sector Clients

Table of Contents

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   Book Overview
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   Chapter 1 Introduction: Client Co-production of Public Services
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   Chapter 2 The Co-production Concept
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   Chapter 3 Clients in the Public Sector
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   Chapter 4 Legal Compliance, Regulation, and Co-production
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   Chapter 5 Theoretical Constructs and Methodology
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   Chapter 6 Postal Service Customers as Co-producers
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   Chapter 7 Long-term Unemployed People as Co-producers
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   Chapter 8 Taxpayers as Co-producers
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    Chapter 9 Client Co-production: An Exchange Perspective
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    Chapter 10 Managing for Client Co-production
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    Chapter 11 Implications