Chapter 1 Introduction

Chapter 2 Access to Bank Accounts and Payment Services

Chapter 3 Access to Credit: the Difficulties of Households

Chapter 4 Access to Investments and Asset Building for Low Income People

Chapter 5 What Are the Specific Economic Gains from Improved Financial Inclusion? A Tentative Methodology for Estimating These Gains

Chapter 6 From Financial Exclusion to Overindebtedness: the Paradox of Difficulties for People on Low Incomes?

Chapter 7 The Role of German Savings Banks in Preventing Financial Exclusion

Chapter 9 Italian Banks’ Credit Approach Towards Low-Income Consumers and Microenterprises: Is There a Bias Against Some Segments of Customers?

Chapter 10 Banking the Poor: Policies to Bring Low- and Moderate-Income Households in the United States into the Financial Mainstream

Chapter 11 Migrants and Remittances

Chapter 12 Conclusions