The Palgrave Handbook of Service Management
Springer International Publishing
Chapter title |
Measuring and Managing Customer Experience (CX): What Works and What Doesn’t
|
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Book title |
The Palgrave Handbook of Service Management
|
Published by |
Palgrave Macmillan, Cham, May 2022
|
DOI | 10.1007/978-3-030-91828-6_35 |
Book ISBNs |
978-3-03-091827-9, 978-3-03-091828-6
|
Authors |
McColl-Kennedy, Janet R., Zaki, Mohamed |
Country | Count | As % |
---|---|---|
United Kingdom | 1 | 100% |
Type | Count | As % |
---|---|---|
Members of the public | 1 | 100% |
Country | Count | As % |
---|---|---|
Unknown | 11 | 100% |
Readers by professional status | Count | As % |
---|---|---|
Student > Ph. D. Student | 2 | 18% |
Student > Master | 2 | 18% |
Student > Doctoral Student | 2 | 18% |
Unspecified | 1 | 9% |
Unknown | 4 | 36% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 3 | 27% |
Unspecified | 1 | 9% |
Computer Science | 1 | 9% |
Economics, Econometrics and Finance | 1 | 9% |
Unknown | 5 | 45% |