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Check our recent book chapter with @Janet R. McColl-Kennedy #Measuring and #Managing #Customer #Experience (CX): What Works and What Doesn’t | SpringerLink @CamServAlliance #service #digital #CX #strategy https://t.co/Ikz1kiQ72M
Check our recent book chapter with @Janet R. McColl-Kennedy #Measuring and #Managing #Customer #Experience (CX): What Works and What Doesn’t | SpringerLink @CamServAlliance #service #digital #CX #strategy https://t.co/Ikz1kiQ72M