The Palgrave Handbook of Service Management
Springer International Publishing
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output.
Click here to find out more.
Timeline
X Demographics
Mendeley readers
| Chapter title |
Measuring and Managing Customer Experience (CX): What Works and What Doesn’t
|
|---|---|
| Book title |
The Palgrave Handbook of Service Management
|
| Published by |
Palgrave Macmillan, Cham, May 2022
|
| DOI | 10.1007/978-3-030-91828-6_35 |
| Book ISBNs |
978-3-03-091827-9, 978-3-03-091828-6
|
| Authors |
McColl-Kennedy, Janet R., Zaki, Mohamed |
X Demographics
The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United Kingdom | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 11 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 11 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 2 | 18% |
| Student > Master | 2 | 18% |
| Student > Doctoral Student | 2 | 18% |
| Unspecified | 1 | 9% |
| Unknown | 4 | 36% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 3 | 27% |
| Unspecified | 1 | 9% |
| Computer Science | 1 | 9% |
| Economics, Econometrics and Finance | 1 | 9% |
| Unknown | 5 | 45% |