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Experience management : foundations, development methodology, and internet-based applications

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Cover of 'Experience management : foundations, development methodology, and internet-based applications'

Table of Contents

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    Book Overview
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    Chapter 1 1. Introduction
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    Chapter 2 2. Experience Management
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    Chapter 3 3. Representing Experience
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    Chapter 4 4. Assessing Experience Utility
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    Chapter 5 5. Representing Knowledge for Adaptation
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    Chapter 6 6. User Communication
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    Chapter 7 7. Experience Retrieval
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    Chapter 8 8. Experience Adaptation
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    Chapter 9 9. Developing and Maintaining Experience Management Applications
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    Chapter 10 10. Experience Management for Electronic Commerce
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    Chapter 11 11. Experience Management for Self-Service and Help-Desk Support
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    Chapter 12 12. Experience Management for Electronic Design Reuse
Attention for Chapter 1: 1. Introduction
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