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| Chapter title |
2. Experience Management
|
|---|---|
| Chapter number | 2 |
| Book title |
Experience Management
|
| Published by |
Springer, Berlin, Heidelberg, January 2002
|
| DOI | 10.1007/3-540-45759-3_2 |
| Book ISBNs |
978-3-54-044191-5, 978-3-54-045759-6
|