Systems, Software and Services Process Improvement
Springer International Publishing
Chapter title |
The Value of a Net Promoter Score in Driving a Company’s Bottom Line: A Single-Case Study from IBM Training Services
|
---|---|
Chapter number | 11 |
Book title |
Systems, Software and Services Process Improvement
|
Published by |
Springer, Cham, September 2020
|
DOI | 10.1007/978-3-030-56441-4_11 |
Book ISBNs |
978-3-03-056440-7, 978-3-03-056441-4
|
Authors |
Alexander Ziegler, Thomas Peisl, Ziegler, Alexander, Peisl, Thomas |
Country | Count | As % |
---|---|---|
Unknown | 10 | 100% |
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 2 | 20% |
Unspecified | 1 | 10% |
Student > Doctoral Student | 1 | 10% |
Researcher | 1 | 10% |
Unknown | 5 | 50% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 3 | 30% |
Unspecified | 1 | 10% |
Psychology | 1 | 10% |
Engineering | 1 | 10% |
Unknown | 4 | 40% |