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Exploring Service Science

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Cover of 'Exploring Service Science'

Table of Contents

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    Book Overview
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    Chapter 1 Customer Experience Literature Analysis Based on Bibliometry
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    Chapter 2 On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design
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    Chapter 3 Quality and Efficiency Evaluation of Airlines Services
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    Chapter 4 Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance
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    Chapter 5 Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service Personalization
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    Chapter 6 Empirical Analysis of Call Center Load & Service Level for Shift Planning
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    Chapter 7 Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime
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    Chapter 8 Half-Empty or Half-Full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime
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    Chapter 9 Predicting Market Basket Additions as a Way to Enhance Customer Service Levels
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    Chapter 10 Artificial Intelligence Theory in Service Management
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    Chapter 11 Conceptualizing the Role of Blockchain Technology in Digital Platform Business
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    Chapter 12 Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation
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    Chapter 13 Service Robots in the Hospitality Industry: An Exploratory Literature Review
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    Chapter 14 Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective
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    Chapter 15 Understanding the Impact of Artificial Intelligence on Services
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    Chapter 16 Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services
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    Chapter 17 Service Design for Business Process Reengineering
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    Chapter 18 The SDCS Method: A New Service Design Method for Companies Undergoing a Servitization Process
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    Chapter 19 Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study
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    Chapter 20 Upgrading the Data2Action Framework: Results Deriving from Its Application in the Printing Industry
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    Chapter 21 Tiers-Lieu for Services: An Exploratory Approach to Societal Progression
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    Chapter 22 A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety
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    Chapter 23 Benchmarking the Metabolism of European Union Countries to Promote the Continuous Improvement of Service Ecosystems
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    Chapter 24 Ten Years Exploring Service Science: Looking Back to Move Forward
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    Chapter 25 The Digital Twin as a Service Enabler: From the Service Ecosystem to the Simulation Model
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    Chapter 26 Is There a Relationship of Interdependence Between Resilience, Viability and Competitiveness? Ditron Ltd. Case-Study
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    Chapter 27 Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture
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    Chapter 28 The Role of Error Management Culture and Leadership on Failures and Recovery in Services
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Title
Exploring Service Science
Published by
Springer International Publishing, March 2020
DOI 10.1007/978-3-030-38724-2
ISBNs
978-3-03-038723-5, 978-3-03-038724-2
Editors

Nóvoa, Henriqueta, Drăgoicea, Monica, Kühl, Niklas

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 36 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 36 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 7 19%
Student > Master 7 19%
Student > Doctoral Student 6 17%
Student > Bachelor 2 6%
Researcher 2 6%
Other 8 22%
Unknown 4 11%
Readers by discipline Count As %
Business, Management and Accounting 15 42%
Arts and Humanities 3 8%
Computer Science 3 8%
Design 2 6%
Engineering 2 6%
Other 4 11%
Unknown 7 19%