Information and Communication Technologies in Tourism 2020

Chapter 1 Adapting to an Emerging Social Media Landscape: The Rise of Informalization of Company Communication in Tourism

Chapter 2 The Dualistic Model of Passion for Online Travel Community Activities: The Role of Real-Me and Emotional Loneliness

Chapter 3 Classification and Visualization of Travel Blog Entries Based on Types of Tourism

Chapter 4 Customer Value Framework and Recommendation Intention: The Moderating Role of Customer Characteristics in an Online Travel Community

Chapter 5 Which Photo Themes Evoke Higher Intention to Visit Switzerland?

Chapter 6 Influencer Marketing for Tourism Destinations: Lessons from a Mature Destination

Chapter 7 Credibility in Question: Travel Information Adoption Among Chinese Consumers in Canada and Singapore

Chapter 9 Projected and Perceived Destination Image of Tyrol on Instagram

Chapter 10 The Effects of Group Diversity in Group Decision-Making Process in the Travel and Tourism Domain

Chapter 11 Next-POI Recommendations for the Smart Destination Era

Chapter 12 From Pictures to Travel Characteristics: Deep Learning-Based Profiling of Tourists and Tourism Destinations

Chapter 13 Enhancing Train Travel with Augmented Reality for Smartphones: The “Tales on Rails” Project

Chapter 14 Exploring the Impact of Multisensory VR on Travel Recommendation: A Presence Perspective

Chapter 15 Augmented Reality Applications: The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences

Chapter 16 Impact of Free Wi-Fi on Guest Satisfaction and Price of Properties in Sharing Economy Accommodations

Chapter 17 Studying the Factors Influencing Customers’ Intention to Use Self-service Kiosks in Fast Food Restaurants

Chapter 18 Pharmabroad: A Companion Chatbot for Identifying Pharmaceutical Products When Traveling Abroad

Chapter 19 Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective

Chapter 20 Brandjacking: The Effect of Google’s 2018 Keyword Bidding Policy Changes on Hotel Website Visibility

Chapter 21 Blockchain Implementation in Hotel Management

Chapter 22 Self-service Technology Preference During Hotel Service Delivery: A Comparison of Hoteliers and Customers

Chapter 23 Review Helpfulness: The Influences of Price Cues and Hotel Class

Chapter 24 Semantic Data Models for Hiking Trail Difficulty Assessment

Chapter 25 Volunteered Geographic Information for Monitoring and Exploring Cycling Activities in the Japanese Nationwide Geographical Space