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Dienstleistungsengineering und -management

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Cover of 'Dienstleistungsengineering und -management'

Table of Contents

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    Book Overview
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    Chapter 1 Grundlagen
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    Chapter 2 Digitales und Services
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    Chapter 3 Service Engineering
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    Chapter 4 Service-Strategie
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    Chapter 5 Service Innovation: Von kundenzentrierten Dienstleistungsideen zu innovativen Dienstleistungskonzepten
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    Chapter 6 Service Design
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    Chapter 7 Service-Modellierung
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    Chapter 8 Service Management und Service Operations
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    Chapter 9 Dienstleistungsqualität
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    Chapter 10 Interaktionsarbeit in Dienstleistungen
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