Table of Contents

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   Book Overview
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   Chapter 1 Introduction
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   Chapter 2 Philosophy of Assertiveness
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   Chapter 3 Positive Self-Assertion
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   Chapter 4 Assertive Communication
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   Chapter 5 Assertive Relationships
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   Chapter 6 Managing Conflict
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   Chapter 7 Dealing with Bullying
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   Chapter 8 Models for Working with Personality Differences
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    Chapter 9 Using the MBTI
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    Chapter 10 Using FIRO-B
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    Chapter 11 Belbin Team Roles
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    Chapter 12 The Learning Cycle and Learning Styles
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    Chapter 13 Multicultural Differences
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    Chapter 14 Differences in Sexual Orientation
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    Chapter 15 Gender Difference
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    Chapter 16 Working with Multicultural Differences
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    Chapter 17 Making the Business Case for Diversity
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    Chapter 18 Meeting the Work–Life Balance Needs of Employees
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    Chapter 19 Corporate Ombuds
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    Chapter 20 Workplace Counseling
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    Chapter 21 The Power of Assertive Relationships
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    Chapter 22 360 Review Feedback
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    Chapter 23 Assertive Leadership
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    Chapter 24 Coaching
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    Chapter 25 Promoting Happiness at Work
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    Chapter 26 Conclusions