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How to Get Things Right

Overview of attention for book
Cover of 'How to Get Things Right'

Table of Contents

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    Book Overview
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    Chapter 1 The Operations Puzzle
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    Chapter 2 No Hire, No Fire: Address Sustainable Efficiency Before Headcount
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    Chapter 3 Unlocking Capacity to Tackle Higher Value-Added Tasks
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    Chapter 4 The Contribution Margin and Tribes
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    Chapter 5 What Shall We Do with the Popups? On-the-Spot Innovation Can Create Unforeseen Problems
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    Chapter 6 The Five-Star Constellation and Knowledge Pills
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    Chapter 7 Problem-Solving Tracks and Service Modules
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    Chapter 8 Altogether Now! We Need Everybody’s Effort Implementing the “9 Questions” Tool
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    Chapter 9 Concluding Thoughts
Attention for Chapter 1: The Operations Puzzle
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