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Social Media for Government Services

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Cover of 'Social Media for Government Services'

Table of Contents

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    Book Overview
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    Chapter 1 Social Media for Government Services: An Introduction
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    Chapter 2 Social Media for Government Services: A Case Study of Human Services
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    Chapter 3 Use of Social Media for Internal Communication: A Case Study in a Government Organisation
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    Chapter 4 The Role of Political Leadership in Driving Citizens’ Engagement Through Social Media: The Case of Dubai’s Public Sector
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    Chapter 5 Social Media Policy in Turkish Municipalities: Disparity Between Awareness and Implementation
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    Chapter 6 From Social Media to GeoSocial Intelligence: Crowdsourcing Civic Co-management for Flood Response in Jakarta, Indonesia
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    Chapter 7 Detecting Bursty Topics of Correlated News and Twitter for Government Services
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    Chapter 8 Webcare in Public Services: Deliver Better with Less?
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    Chapter 9 Next Step: An Online Community for Delivering Human Services
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    Chapter 10 Gamification on the Social Web
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    Chapter 11 Improving Government Services Using Social Media Feedback
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    Chapter 12 Using Crowd Sourced Content to Help Manage Emergency Events
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    Chapter 13 Improving Situation Awareness and Reporting Using the Emergency Response Intelligence Capability Tool
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    Chapter 14 A Lexical Resource for Identifying Public Services Names on the Social Web
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    Chapter 15 Transport Policy: Social Media and User-Generated Content in a Changing Information Paradigm
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    Chapter 16 ‘Garbage Let’s Take Away’: Producing Understandable and Translatable Government Documents: A Case Study from Japan
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    Chapter 17 Multi-hazard Detection by Integrating Social Media and Physical Sensors
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Title
Social Media for Government Services
Published by
Springer International Publishing, January 2015
DOI 10.1007/978-3-319-27237-5
ISBNs
978-3-31-927235-1, 978-3-31-927237-5
Editors

Surya Nepal, Cécile Paris, Dimitrios Georgakopoulos

X Demographics

X Demographics

The data shown below were collected from the profiles of 7 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 108 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United Kingdom 1 <1%
Ireland 1 <1%
Unknown 106 98%

Demographic breakdown

Readers by professional status Count As %
Student > Master 20 19%
Student > Ph. D. Student 17 16%
Student > Bachelor 13 12%
Student > Doctoral Student 9 8%
Student > Postgraduate 7 6%
Other 15 14%
Unknown 27 25%
Readers by discipline Count As %
Computer Science 27 25%
Social Sciences 20 19%
Business, Management and Accounting 12 11%
Earth and Planetary Sciences 5 5%
Engineering 5 5%
Other 9 8%
Unknown 30 28%