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Transforming Field and Service Operations

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Cover of 'Transforming Field and Service Operations'

Table of Contents

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    Book Overview
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    Chapter 1 IT Exploitation Through Business Transformation: Experiences and Implications
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    Chapter 2 Transforming Field and Service Operations with Automation
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    Chapter 3 Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation Models
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    Chapter 4 System Dynamics Models of Field Force Operations
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    Chapter 5 Understanding the Risks of Forecasting
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    Chapter 6 Modern Analytics in Field and Service Operations
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    Chapter 7 Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply Plan
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    Chapter 8 The Role of Search for Field Force Knowledge Management
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    Chapter 9 Application of AI Methods to Practical GPON FTTH Network Design and Planning
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    Chapter 10 The Role of Service Quality in Transforming Operations
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    Chapter 11 Field Force Management at eircom
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    Chapter 12 Understanding Team Dynamics with Agent-Based Simulation
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    Chapter 13 Effective Engagement of Field Service Teams
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    Chapter 14 The Asset Replacement Problem State of the Art
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    Chapter 15 Enabling Smart Logistics for Service Operations
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    Chapter 16 Transforming Field and Service Operations
Attention for Chapter 10: The Role of Service Quality in Transforming Operations
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