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Customer Knowledge Management

Overview of attention for book
Cover of 'Customer Knowledge Management'

Table of Contents

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    Book Overview
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    Chapter 1 Knowledge Management Today
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    Chapter 2 Review of Soft Skills Within Knowledge Management
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    Chapter 3 Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus
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    Chapter 4 Analysis and Evidence
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    Chapter 5 Soft Skill Drivers for Successful CKM
Attention for Chapter 3: Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus
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Citations

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