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Achieving Competitive Advantage through Quality Management

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Cover of 'Achieving Competitive Advantage through Quality Management'

Table of Contents

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    Book Overview
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    Chapter 1 Benefits of Implementing a Quality Management System in Spanish Thalassotherapy Centres
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    Chapter 2 TQM and Innovation: Controversial Issues Surrounding the Impact of Formalization over Radical Innovation
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    Chapter 3 Excellence in Tourism Destinations
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    Chapter 4 Excellence and Organizational Institutionalization: A Conceptual Model
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    Chapter 5 “Q for Tourism Quality” in the Spanish Tourism Tourist Accommodation Sector: Implementation and Results
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    Chapter 6 Quality Certifications as Hotel Selection Criteria
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    Chapter 7 Tourism for All and Performance: An Analysis of Accessibility Management in Hotels
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    Chapter 8 A New Paradigm in the Planning and Management of Quality Hotel Services: Health Tourism
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    Chapter 9 The ISO 9001 Standard in the Spanish Construction Industry
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    Chapter 10 The EFQM Model as an Instrument to Legitimise Organisations
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    Chapter 11 Integrated Management Systems: A Model for Maturity Assessment
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    Chapter 12 Integration of Information in Higher Education Institutions for Quality Evaluation
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    Chapter 13 Quality in the Spanish University System: Challenges and Opportunities
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    Chapter 14 How Communication and Control Processes Improve Quality
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    Chapter 15 Experience in Adapting E-S-QUAL to Different Sectors or Settings
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    Chapter 16 Tensions Raised by TQM Demands Upon Work Design in Technologically Controlled Environments: The Case of a Call Centre
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    Chapter 17 The Relationship Between the Online Consumer’s Profile and the Type of Service Encounter in the Online Travel Agencies
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    Chapter 18 The Influence of Institutional Environment on Quality Management in Hotels
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    Chapter 19 The Contribution of TQM to Organizational Ambidexterity: The State of the Art and Promising Research Streams
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Title
Achieving Competitive Advantage through Quality Management
Published by
Springer International Publishing, January 2015
DOI 10.1007/978-3-319-17251-4
ISBNs
978-3-31-917250-7, 978-3-31-917251-4
Editors

Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot

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X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 83 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Germany 1 1%
Unknown 82 99%

Demographic breakdown

Readers by professional status Count As %
Student > Master 16 19%
Student > Bachelor 9 11%
Student > Ph. D. Student 7 8%
Student > Doctoral Student 7 8%
Professor 5 6%
Other 19 23%
Unknown 20 24%
Readers by discipline Count As %
Business, Management and Accounting 29 35%
Engineering 9 11%
Social Sciences 6 7%
Computer Science 5 6%
Economics, Econometrics and Finance 3 4%
Other 10 12%
Unknown 21 25%