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Transforming the Patient Experience

Overview of attention for book
Cover of 'Transforming the Patient Experience'

Table of Contents

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    Book Overview
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    Chapter 1 Change Is Inevitable
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    Chapter 2 The Power of Common Ground
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    Chapter 3 Relentless Pursuit of “0” Harm
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    Chapter 4 The Patient Experience
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    Chapter 5 Physician Champions
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    Chapter 6 Hospital Champions
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    Chapter 7 Lean Six Sigma: The Joint Commission
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    Chapter 8 Process Excellence
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    Chapter 9 Summary
Attention for Chapter 1: Change Is Inevitable
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