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Designing Performance Measurement Systems

Overview of attention for book
Cover of 'Designing Performance Measurement Systems'

Table of Contents

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    Book Overview
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    Chapter 1 Quality Management and Process Indicators
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    Chapter 2 Use and Abuse of Indicators
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    Chapter 3 From Measurement Theory to Indicator Theory
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    Chapter 4 Properties of Indicators
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    Chapter 5 Designing a
Attention for Chapter 2: Use and Abuse of Indicators
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