Third International Congress on Information and Communication Technology
Springer Singapore
Chapter title |
A Study About Using a Cognitive Agent in Replacing Level 1 and 2 Service Desk Activities
|
---|---|
Chapter number | 27 |
Book title |
Third International Congress on Information and Communication Technology
|
Published by |
Springer, Singapore, September 2018
|
DOI | 10.1007/978-981-13-1165-9_27 |
Book ISBNs |
978-9-81-131164-2, 978-9-81-131165-9
|
Authors |
Asmaa Abd-elrehim Selim Ibrahim, Ibrahim, Asmaa Abd-elrehim Selim |
Country | Count | As % |
---|---|---|
Unknown | 21 | 100% |
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 5 | 24% |
Student > Bachelor | 2 | 10% |
Researcher | 2 | 10% |
Professor | 2 | 10% |
Student > Ph. D. Student | 2 | 10% |
Other | 2 | 10% |
Unknown | 6 | 29% |
Readers by discipline | Count | As % |
---|---|---|
Computer Science | 8 | 38% |
Engineering | 3 | 14% |
Agricultural and Biological Sciences | 1 | 5% |
Unspecified | 1 | 5% |
Social Sciences | 1 | 5% |
Other | 1 | 5% |
Unknown | 6 | 29% |