↓ Skip to main content

Exploring Service Science

Overview of attention for book
Cover of 'Exploring Service Science'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 The Effect of Service Modularity on Flexibility in the Digital Age – An Investigation in the B2B Context
  3. Altmetric Badge
    Chapter 2 Modular Sales – Using Concepts of Modularity to Improve the Quotation Process for B2B Service Providers
  4. Altmetric Badge
    Chapter 3 Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
  5. Altmetric Badge
    Chapter 4 An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management
  6. Altmetric Badge
    Chapter 5 Closing the Gap Between Research and Practice – A Study on the Usage of Service Engineering Development Methods in German Enterprises
  7. Altmetric Badge
    Chapter 6 Customers Input via Social Media for New Service Development
  8. Altmetric Badge
    Chapter 7 Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises
  9. Altmetric Badge
    Chapter 8 Towards Managing Smart Service Innovation: A Literature Review
  10. Altmetric Badge
    Chapter 9 Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation
  11. Altmetric Badge
    Chapter 10 Crowdsensing-Based Road Condition Monitoring Service: An Assessment of Its Managerial Implications to Road Authorities
  12. Altmetric Badge
    Chapter 11 Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems
  13. Altmetric Badge
    Chapter 12 Co-creation in Action: An Acid Test of Smart Service Systems Viability
  14. Altmetric Badge
    Chapter 13 Towards Enabling Cyber-Physical Systems in Brownfield Environments
  15. Altmetric Badge
    Chapter 14 Market Launch Process of Data-Driven Services for Manufacturers: A Qualitative Guideline
  16. Altmetric Badge
    Chapter 15 Success Factors of SaaS Providers’ Business Models – An Exploratory Multiple-Case Study
  17. Altmetric Badge
    Chapter 16 End-to-End Methodological Approach for the Data-Driven Design of Customer-Centered Digital Services
  18. Altmetric Badge
    Chapter 17 Utilizing Data and Analytics to Advance Service
  19. Altmetric Badge
    Chapter 18 Forecast Correction Using Organizational Debiasing in Corporate Cash Flow Revisioning
  20. Altmetric Badge
    Chapter 19 A Framework for the Simulation-Based Estimation of Downtime Costs
  21. Altmetric Badge
    Chapter 20 Combining Machine Learning and Domain Experience: A Hybrid-Learning Monitor Approach for Industrial Machines
  22. Altmetric Badge
    Chapter 21 Exploring the Value of Data – A Research Agenda
  23. Altmetric Badge
    Chapter 22 Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres
  24. Altmetric Badge
    Chapter 23 Exploring Customers’ Internal Response to the Service Experience: An Empirical Study in Healthcare
  25. Altmetric Badge
    Chapter 24 Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems
  26. Altmetric Badge
    Chapter 25 Service Science Research and Service Standards Development
  27. Altmetric Badge
    Chapter 26 From Data to Service Intelligence: Exploring Public Safety as a Service
  28. Altmetric Badge
    Chapter 27 Managing Patient Observation Sheets in Hospitals Using Cloud Services
  29. Altmetric Badge
    Chapter 28 Bringing Design Science Research to Service Design
  30. Altmetric Badge
    Chapter 29 Scaling Consultative Selling with Virtual Reality: Design and Evaluation of Digitally Enhanced Services
  31. Altmetric Badge
    Chapter 30 Designing Value Co-creation with the Value Management Platform
Overall attention for this book and its chapters
Altmetric Badge

Mentioned by

twitter
4 X users

Citations

dimensions_citation
3 Dimensions

Readers on

mendeley
88 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Title
Exploring Service Science
Published by
Springer International Publishing, November 2018
DOI 10.1007/978-3-030-00713-3
ISBNs
978-3-03-000712-6, 978-3-03-000713-3
Editors

Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter

X Demographics

X Demographics

The data shown below were collected from the profiles of 4 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 88 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 88 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 21 24%
Student > Ph. D. Student 16 18%
Student > Doctoral Student 8 9%
Student > Bachelor 8 9%
Researcher 8 9%
Other 8 9%
Unknown 19 22%
Readers by discipline Count As %
Business, Management and Accounting 17 19%
Computer Science 16 18%
Engineering 13 15%
Design 7 8%
Social Sciences 3 3%
Other 7 8%
Unknown 25 28%