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The Science of Service Systems

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Cover of 'The Science of Service Systems'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction of the Science of Service Systems
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    Chapter 2 Embedding the New Discipline of Service Science
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    Chapter 3 Key Dimensions of Service Systems in Value-Creating Networks
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    Chapter 4 Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions
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    Chapter 5 Flexible Service Systems
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    Chapter 6 Semantics for Smart Services
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    Chapter 7 Designing Auctions for Coordination in Service Networks
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    Chapter 8 Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion
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    Chapter 9 Onto-ServSys: A Service System Ontology
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    Chapter 10 A Framework that Situates Technology Research Within the Field of Service Science
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    Chapter 11 Customer-Driven Value Co-creation in Service Networks
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    Chapter 12 Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation
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    Chapter 13 Service Science: The Opportunity to Re-think What We Know About Service Design
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    Chapter 14 Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia–Company Collaboration
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    Chapter 15 An Engineering Perspective on Service Science
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    Chapter 16 Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences
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    Chapter 17 Service Customization Research: A Review and Future Directions
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    Chapter 18 Service and Science
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Mentioned by

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1 Facebook page
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1 Wikipedia page
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1 Google+ user

Citations

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37 Dimensions

Readers on

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70 Mendeley
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Title
The Science of Service Systems
Published by
The Science of Service Systems, January 2011
DOI 10.1007/978-1-4419-8270-4
ISBNs
978-1-4419-8269-8, 978-1-4419-8270-4
Editors

Demirkan, Haluk, Spohrer, James C., Krishna, Vikas

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 70 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Finland 1 1%
Unknown 69 99%

Demographic breakdown

Readers by professional status Count As %
Other 3 4%
Student > Ph. D. Student 2 3%
Researcher 1 1%
Student > Bachelor 1 1%
Unknown 63 90%
Readers by discipline Count As %
Business, Management and Accounting 4 6%
Computer Science 2 3%
Engineering 1 1%
Unknown 63 90%