Serviceology for Designing the Future

Table of Contents

1. Altmetric Badge
   Book Overview
2. Altmetric Badge
   Chapter 1 A Survey of Business Models in Japanese Restaurant and Retail Industries
3. Altmetric Badge
   Chapter 2 Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff
4. Altmetric Badge
   Chapter 3 Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan
5. Altmetric Badge
   Chapter 4 The Ordering of Fast Food Using Menu
6. Altmetric Badge
   Chapter 5 Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction
7. Altmetric Badge
   Chapter 6 Research of the Social New Transportation Service on Electric Full Flat Floor Bus
8. Altmetric Badge
   Chapter 7 Analysis of Business Process Innovation Using Outsourcing
9. Altmetric Badge
   Chapter 8 Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-Area Indoor Environment
10. Altmetric Badge
    Chapter 9 Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approach
11. Altmetric Badge
    Chapter 10 Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service Fields
12. Altmetric Badge
    Chapter 11 Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice Tweets
13. Altmetric Badge
    Chapter 12 A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis
14. Altmetric Badge
    Chapter 13 Designing the Amount of Image Delay in Tele-surgery
15. Altmetric Badge
    Chapter 14 Visualization of Muscle Activity During Squat Motion for Skill Education
16. Altmetric Badge
    Chapter 15 Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill
17. Altmetric Badge
    Chapter 16 Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases
18. Altmetric Badge
    Chapter 17 One Cycle of Smart Access Vehicle Service Development
19. Altmetric Badge
    Chapter 18 The Value of Community for Resolving Social Isolation
20. Altmetric Badge
    Chapter 19 Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value
21. Altmetric Badge
    Chapter 20 Workshop-Based Policy Platform for Public-Private Partnership (WP5): Designing Co-creative Policy-Making Platform for Regional Development of Nagano
22. Altmetric Badge
    Chapter 21 System Design of Happy Town Using Four Factors of Happiness
23. Altmetric Badge
    Chapter 22 Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service
24. Altmetric Badge
    Chapter 23 Personalized Information Service Model that Reflects Individual’s Will
25. Altmetric Badge
    Chapter 24 Ranking Smartphone Apps Based on Users’ Behavior Records
26. Altmetric Badge
    Chapter 25 Contribution of ICT Monitoring System in Agricultural Water Management and Environmental Conservation
27. Altmetric Badge
    Chapter 26 A Questionnaire Assessment of the Contributing Factors to Empathy
28. Altmetric Badge
    Chapter 27 Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town
29. Altmetric Badge
    Chapter 28 Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water Quality
30. Altmetric Badge
    Chapter 29 Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support
31. Altmetric Badge
    Chapter 30 A Value Co-Creation Model for Multi-Language Knowledge Communication
32. Altmetric Badge
    Chapter 31 Field-Oriented Service Design: A Multiagent Approach
33. Altmetric Badge
    Chapter 32 Experience Plot: A Template for Co-Creating Customer Journey
34. Altmetric Badge
    Chapter 33 Kizashi Method – Grasping the Change of Future User’s Values
35. Altmetric Badge
    Chapter 34 Service Practices as Organizational Phenomena
36. Altmetric Badge
    Chapter 35 The Findings from the First Service Design Projects
37. Altmetric Badge
    Chapter 36 An Evaluation Method of a Service Business Model Using Wants Chain Analysis
38. Altmetric Badge
    Chapter 37 Design Method of Target Customer’s WANTs for a Service Based on Classification of Services Using WANTs
39. Altmetric Badge
    Chapter 38 Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation
40. Altmetric Badge
    Chapter 39 Aligning Product-Service Offerings with Customer Expectations
41. Altmetric Badge
    Chapter 40 User-De-centeredness in Service Design
42. Altmetric Badge
    Chapter 41 A Probe-Based Approach for Designing Inspirational Services at Museums