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Timeline
Chapter title |
Reklamation — Der Umgang mit aufgebrachten Anrufern
|
---|---|
Chapter number | 7 |
Book title |
Professionell Telefonieren
|
Published by |
Gabler Verlag, January 1996
|
DOI | 10.1007/978-3-322-84741-6_7 |
Book ISBNs |
978-3-40-919983-4, 978-3-32-284741-6
|
Authors |
Gisa Briese-Neumann |