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Non-Linguistic Analysis of Call Center Conversations

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Cover of 'Non-Linguistic Analysis of Call Center Conversations'

Table of Contents

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    Book Overview
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    Chapter 1 Overview
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    Chapter 2 Voice Analytics Process
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    Chapter 3 Call Center Linguistic Analytics
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    Chapter 4 Non-linguistic Speech Processing
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    Chapter 5 Case Study
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    Chapter 6 Conclusions
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