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Transforming Through Processes

Overview of attention for book
Cover of 'Transforming Through Processes'

Table of Contents

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    Book Overview
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    Chapter 1 Using New Digital Technologies to Innovate Business Processes and Create Customer Value: An Interview with Prof. Stijn Viaene
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    Chapter 2 A Government Institution’s BPM Tale: An Interview with Bert Schelfaut of VDAB
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    Chapter 3 Business Process Improvement: Questioning the Status Quo—An Interview with Michael zur Muehlen
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    Chapter 4 Process Excellence for Sustainable Business Growth: An Interview with Joost Claerbout of Barco
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    Chapter 5 Value-Oriented Process Modelling: An Interview with Jan vom Brocke
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    Chapter 6 Integrating Business Intelligence into Your Business Processes: An Interview with Öykü Işik
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    Chapter 7 Adopting the Outside-in View: Customer-Oriented BPM—An Interview with Henri Buenen and Nele Aendekerk (EDF-Luminus)
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    Chapter 8 BPM Meets Social Software: An Interview with Hajo Reijers
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    Chapter 9 BPM in a BRIC Country: Spotlight on Brazil—An Interview with Professors Marcos Paulo Valadares de Oliveira and Marcelo Bronzo Ladeira
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    Chapter 10 A Cultural Fit for BPM: An Interview with Alec Sharp
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    Chapter 11 Focusing on BPM’s Human Factor: An Interview with Els Van Keymeulen of Schoenen Torfs
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    Chapter 12 Mitigate, Reduce or Prevent: Managing Risks in Business Processes—An Interview with Kevin McCormack
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    Chapter 13 The Next Wave in Process Thinking: An Interview with Hendrik Vanmaele
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    Chapter 14 Ambidextrous BPM: Making BPM Exciting Again—An Interview with Prof. Michael Rosemann
Attention for Chapter 7: Adopting the Outside-in View: Customer-Oriented BPM—An Interview with Henri Buenen and Nele Aendekerk (EDF-Luminus)
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Chapter title
Adopting the Outside-in View: Customer-Oriented BPM—An Interview with Henri Buenen and Nele Aendekerk (EDF-Luminus)
Chapter number 7
Book title
Transforming Through Processes
Published by
Springer, Cham, January 2014
DOI 10.1007/978-3-319-03937-4_7
Book ISBNs
978-3-31-903936-7, 978-3-31-903937-4
Authors

Joachim Van den Bergh, Sara Thijs, Stijn Viaene

View on publisher site

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