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| Chapter title |
eCustomer Relationship Management
|
|---|---|
| Chapter number | 8 |
| Book title |
eBusiness & eCommerce
|
| Published by |
Springer, Berlin, Heidelberg, January 2008
|
| DOI | 10.1007/978-3-540-85017-5_8 |
| Book ISBNs |
978-3-54-085016-8, 978-3-54-085017-5
|