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After–sales Service of Engineering Industrial Assets

Overview of attention for book
Cover of 'After–sales Service of Engineering Industrial Assets'

Table of Contents

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    Book Overview
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    Chapter 1 Researching the After-sales Services and Warranty Management
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    Chapter 2 An Initial Case Study. Understanding Warranty Management Issues
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    Chapter 3 State of the Art
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    Chapter 4 Learning from Maintenance Management Models
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    Chapter 5 Reference Framework
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    Chapter 6 Auditing the Initial Case Study
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    Chapter 7 Management Effectiveness
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    Chapter 8 Management Efficiency
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    Chapter 9 On the Assessment and Control
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    Chapter 10 Continuous Improvement
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    Chapter 11 Intellectual Capital in the Technical Assistance
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    Chapter 12 Maintainability and the After-sales Service
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    Chapter 13 Dynamic Modeling and Bayesian Networks in the After-sales Service
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    Chapter 14 Summary of Results and Conclusions
Attention for Chapter 11: Intellectual Capital in the Technical Assistance
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