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Ombudsmen at the Crossroads

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Cover of 'Ombudsmen at the Crossroads'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction
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    Chapter 2 Professional Context and Regulatory Background: “Fat Cats” and Frustrated “Consumers”
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    Chapter 3 The LSO, Market Forces and the Challenge to Professional Self-Regulation in the 1980s
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    Chapter 4 The LSO in Practice 1991–1997: Democratic Accountability and the “Creaking System”
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    Chapter 5 The LSO in Practice 1998–2002: Consumer Dispute Resolution and “The Regulatory Maze”
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    Chapter 6 The LSO in Practice 2003–2010: “Putting Consumers First”
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    Chapter 7 Conclusion: The Ombuds as “Third Way”
Attention for Chapter 4: The LSO in Practice 1991–1997: Democratic Accountability and the “Creaking System”
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