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| Chapter title |
eCustomer Relationship Management
|
|---|---|
| Chapter number | 8 |
| Book title |
eBusiness & eCommerce
|
| Published by |
Springer, Berlin, Heidelberg, January 2005
|
| DOI | 10.1007/3-540-28051-0_8 |
| Book ISBNs |
978-3-54-025426-3, 978-3-54-028051-4
|