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Mendeley readers
Chapter title |
Improving IT Service Management Processes: A Case Study on IT Service Support
|
---|---|
Chapter number | 9 |
Book title |
Systems, Software and Services Process Improvement
|
Published in |
ADS, September 2010
|
DOI | 10.1007/978-3-642-15666-3_9 |
Book ISBNs |
978-3-64-215665-6, 978-3-64-215666-3
|
Authors |
Antti Lahtela, Marko Jäntti, Lahtela, Antti, Jäntti, Marko |
Mendeley readers
The data shown below were compiled from readership statistics for 27 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
Country | Count | As % |
---|---|---|
Germany | 1 | 4% |
Unknown | 26 | 96% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 10 | 37% |
Lecturer | 4 | 15% |
Professor | 2 | 7% |
Student > Ph. D. Student | 2 | 7% |
Lecturer > Senior Lecturer | 1 | 4% |
Other | 2 | 7% |
Unknown | 6 | 22% |
Readers by discipline | Count | As % |
---|---|---|
Computer Science | 17 | 63% |
Business, Management and Accounting | 1 | 4% |
Psychology | 1 | 4% |
Social Sciences | 1 | 4% |
Medicine and Dentistry | 1 | 4% |
Other | 1 | 4% |
Unknown | 5 | 19% |