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| Chapter title |
Welchen Service wünschen Kunden wirklich?
|
|---|---|
| Chapter number | 2 |
| Book title |
Kundenparadies Deutschland
|
| Published by |
Springer, Berlin, Heidelberg, January 2004
|
| DOI | 10.1007/978-3-642-17109-3_2 |
| Book ISBNs |
978-3-64-262075-1, 978-3-64-217109-3
|
| Authors |
Stephan Grünewald |