Chapter 1 Introduction

Chapter 2 Determining Refugee Status in the European Context: The Legal and Institutional Framework

Chapter 3 The Organization: Structure, Environment and Socialization

Chapter 4 The Asylum Interview as a Magnifying Glass for Key Issues: Conflicting Norms, Power Struggles, and Actors’ Strategies

Chapter 5 Regulation vs. Room for Maneuver

Chapter 6 Definitiveness vs. Uncertainty

Chapter 7 The Human Individual vs. the Faceless Case

Chapter 8 Responsibility vs. Dissociation

Chapter 10 Practical Implications: How to Deal with Structural Dilemmas?

Chapter 11 Erratum to: Inside Asylum Bureaucracy: Organizing Refugee Status Determination in Austria

Chapter 12 Erratum to: Inside Asylum Bureaucracy: Organizing Refugee Status Determination in Austria