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Public Shared Service Centers

Overview of attention for book
Cover of 'Public Shared Service Centers'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction
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    Chapter 2 The public sector
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    Chapter 3 Shared services
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    Chapter 4 Comparative economic organization of support services: shared services versus government agencies
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    Chapter 5 Shared services architecture
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    Chapter 6 Cost and quality effects of shared services
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    Chapter 7 US public sector idiosyncrasies regarding the outsourcing of support services
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    Chapter 8 Comparative economic organization of support services: outsourcing versus shared services
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    Chapter 9 Inter-temporal differences
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    Chapter 10 Summary
Attention for Chapter 4: Comparative economic organization of support services: shared services versus government agencies
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