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The Handbook of Global Outsourcing and Offshoring

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Cover of 'The Handbook of Global Outsourcing and Offshoring'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction
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    Chapter 2 Overview of the Global Sourcing Marketplace
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    Chapter 3 Sourcing Models: What and When to Outsource or Offshore
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    Chapter 4 Country Attractiveness for Sourcing
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    Chapter 5 The Attractiveness of Western Countries for Outsourcing Services and Backsourcing
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    Chapter 6 Supplier Configurations and Capabilities
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    Chapter 7 Supplier Selection, Retained Management Capabilities and Legal Issues
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    Chapter 8 Leveraging Knowledge and Expertise
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    Chapter 9 The Outsourcing Life Cycle and the Transition Phase
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    Chapter 10 Governance of Outsourcing Relationships
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    Chapter 11 Managing Globally Distributed Teams
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    Chapter 12 Captive and Shared Service Centres
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    Chapter 13 Innovation Through Outsourcing
Attention for Chapter 12: Captive and Shared Service Centres
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Summary
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Chapter title
Captive and Shared Service Centres
Chapter number 12
Book title
The Handbook of Global Outsourcing and Offshoring
Published by
Palgrave Macmillan UK
DOI 10.1007/978-1-137-43744-0_12
Book ISBNs
978-1-137-43742-6, 978-1-137-43744-0
Authors

Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P.

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