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Mendeley readers
| Chapter title |
Customer Responses to Service Failure and Recovery Experiences
|
|---|---|
| Chapter number | 8 |
| Book title |
Boundary Spanning Elements and the Marketing Function in Organizations
|
| Published by |
Springer, Cham, January 2015
|
| DOI | 10.1007/978-3-319-13440-6_8 |
| Book ISBNs |
978-3-31-913439-0, 978-3-31-913440-6
|
| Authors |
Jaywant Singh, Benedetta Crisafulli |
Mendeley readers
The data shown below were compiled from readership statistics for 13 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Malaysia | 1 | 8% |
| Unknown | 12 | 92% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 3 | 23% |
| Student > Postgraduate | 2 | 15% |
| Researcher | 2 | 15% |
| Professor | 1 | 8% |
| Lecturer | 1 | 8% |
| Other | 1 | 8% |
| Unknown | 3 | 23% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 7 | 54% |
| Arts and Humanities | 1 | 8% |
| Social Sciences | 1 | 8% |
| Design | 1 | 8% |
| Unknown | 3 | 23% |