Table of Contents

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   Book Overview
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   Chapter 1 First Impressions
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   Chapter 2 Indian History and Religion
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   Chapter 3 Contemporary Indian Politics
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   Chapter 4 Culture and Food
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   Chapter 5 Domestic Travel
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   Chapter 6 Security Concerns
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   Chapter 7 The Outsourcing Drivers
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   Chapter 8 The Major Industry Players in India
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    Chapter 9 Ownership Models and Partnership
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    Chapter 10 The Major Outsourcing Locations
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    Chapter 11 Industry Associations and Research Bodies
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    Chapter 12 Management Checklist Introduction
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    Chapter 13 Outsourcing Objectives
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    Chapter 14 Destination India
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    Chapter 15 Outsourcing Flavours
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    Chapter 16 Success Criteria
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    Chapter 17 Vendor Selection
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    Chapter 18 Legal Contract Arrangement
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    Chapter 19 Quality and the Service Level Agreement
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    Chapter 20 Migration and Knowledge Transfer
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    Chapter 21 Culture and Communication
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    Chapter 22 Adapt the Organisation
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    Chapter 23 Employee Transition and Exit Management
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    Chapter 24 The Risk Factors
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    Chapter 25 Future Potential